Terms And Conditions

Terms And Conditions

I have read the Policy of personal data protection of "BienvenidoSPB Tours" LLC, accept the conditions and give my consent to the processing of my personal data, namely: the treatment (including collection, systematization, accumulation, storage, clarification (updating, changing) usage, depersonalization, blocking, destruction of personal data), general description of which is given in the Federal law of the Russian Federation of 27.07.2006 № 152-FL and the law of the European Union (European Union Data Protection Framework Directives and The General Data Protection Regulation (GDPR), in accordance with the ЕС 2016/679).


This Policy of personal data processing (hereinafter - the Policy) applies to all data that "BienvenidoSPB Tours" Co. Ltd (hereinafter – BienvenidoSPB Tours) receives from the visitors of website https://bienvenidospb.com (hereinafter "the Website") and explains how it is processing, stored and how the confidentiality is ensured.

1. Processing and use of personal data.

1.1. In this Policy, personal information means any information left by users on the Website of BienvenidoSPB Tours, including Name, Surname, company, email address and other contact information, left in the message.

1.2. The person who left personal data on the Website of BienvenidoSPB Tours, consents to their use, namely:

1.2.1. The inclusion of the email address, name, surname, company name or any other contact information left in the message in the contact database of BienvenidoSPB Tours. The database is hosted in a secure cloud-based customer relationship management service Bitrix 24, as well as on a secure service for newsletters – Unisender.

1.2.2. Receiving email newsletters with news, promotions, special offers and other useful materials, but no more than twice a week. The visitor of the Website at any time has the right to unsubscribe from the mailing list of BienvenidoSPB Tours, by clicking on the unsubscribe link located at the bottom of each letter.

1.2.3. Direct communication with the manager of Olta travel on the treatment of the user.

1.2.4. The use of contact information to show relevant advertisements to users in social networks and the Internet.

1.2.5. For other purposes performed with the individual consent of the user.

2. The collection, storage and protection of personal data.

2.1. All personal data collected on the Website is processed, stored and secured in strict accordance with the provisions of the legislation of the Russian Federation (Federal law of the Russian Federation of 27 July 2006 № 152-FL "On personal data") and the European Union (The General Data Protection Regulation (GDPR) (EU) 2016/679).

2.2. BienvenidoSPB Tours is taking the necessary legal, organizational and technical measures to protect personal information from unlawful or accidental access, copying, distribution of personal information, as well as other unlawful actions in relation to personal data of users, which include:

  • secure transfer and storage of personal data on secure servers;
  • automated processing of personal data;
  • identification of possible threats to the security of personal data;
  • limiting the number of persons having access to personal data;
  • application of measures of internal regulation of the procedure of working with personal data (internal regulations for employees of BienvenidoSPB Tours);
  • improving methods of collection, storage and processing of data.

2.3. All data received on the Website of BienvenidoSPB Tours are transmitted via a secure https Protocol and stored on servers in secure, cloud-based customer relationship management service Bitrix 24, as well as in safe service for creating email newsletters Unisender.

3. User rights and obligations of BienvenidoSPB Tours.

3.1. Upon the request from the user BienvenidoSPB Tours should:

  • confirm the fact and methods of storage and processing of personal data of users;
  • inform about the method of obtaining personal data of the user;
  • explain the legal bases, objectives and timing of the processing of personal data;
  • in case of personal data leakage, inform the user about it;
  • make changes or delete users ' personal data from the database to stop storing and processing it;
  • warn about the expected cross-border transfer of personal data.

3.2. The user has the right to request the deletion of his personal data by sending an e-mail to info@bienvenidospb.com as well as the exclusion from the email-mailing by clicking on the "Unsubscribe" button located in the body of each letter.

4. Conditions of termination of processing and storage of personal data:

  • company liquidation;
  • a written request for withdrawal of consent or exclusion from the database;
  • at the request of the user, if the data were obtained illegally.

5. BienvenidoSPB Tours is not responsible for information posted by a visitor on the third party websites, links to which can be posted on the Website of BienvenidoSPB Tours.

6. More information about the collection, storage and processing of personal data by BienvenidoSPB Tours, the user may get by sending an email to info@bienvenidospb.com.

7. The booking contract

7.1. Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable total amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.

7.2. By booking a Tour you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.

8. Prices, surcharges and taxes

8.1. The published price of the Tour and any products or services offered by the Tour Operator is subject to change at any time, before or after booking confirmation, up to 30 days before departure.

8.2. Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance and taxes), you may choose to either:

  • cancel the applicable booking without incurring any penalty.
  • accept the change of price.

8.3. You must notify the Tour Operator of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

9. Details required for booking

9.1. As a condition of booking, you must provide the information requested by the Tour Operator along with final payment. The information required by the Tour Operator will vary by Tour and will be communicated to you or to the Tour Operator’s authorized agent during the booking process.

10. Final payment & acceptance of booking

10.1. Full amount must be paid at the time of booking. The Tour Operator is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to the Tour Operator.

11. Cancellation by the participant

11.1. You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Operator and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products).

11.2. Cancellation of a Tour:

  • Cancellation received 21 day or more before departure of first product or service in relevant booking: the payments made to the Tour Operator in respect of the cancelled product will be refunded. The exception are the one-day tours, cancellation possible 2 days or more before departure.
  • Cancellation less than 21 day before departure of first product or service in relevant booking, the exception the one-day tours, cancellation less than 3 days before departure: Payment will be held by the Tour Operator in accordance with these Terms, and no further refund will be payable.

12. Mandatory insurance requirements

12.1. You should have travel insurance with a minimum medical, evacuation coverage covering all applicable dates of travel with the Tour Operator.